Frequently Asked Questions
Quick answers about ordering, delivery, returns and more.
Orders & payment
How do I place an order?
Browse our categories or search for a product, add items to your basket and go to checkout. Enter your delivery details, choose a delivery option and pay securely. You'll receive an order confirmation email straight away.
Which payment methods do you accept?
All available payment methods are shown at checkout. Payments are processed securely, and we never see or store your full card details.
Can I change or cancel my order?
Please contact us as soon as possible on +44 7405 730813 or at info@grofie.co.uk. We'll do our best to update or cancel your order if it hasn't been dispatched yet.
Delivery
How long does delivery take?
We offer same-day delivery across Swindon. For other UK addresses, delivery times depend on your location — full details are in our Shipping Policy.
How much does delivery cost?
Delivery is free on orders of £14.99 or more in Swindon. For smaller orders, or deliveries outside Swindon, the delivery charge is shown at checkout before you pay.
Which areas do you deliver to?
We're based in Swindon and deliver across Swindon, with delivery available to other parts of the UK. Delivery options for your address are shown at checkout.
How do I track my order?
Once your order is placed you'll receive a confirmation email, and we'll email you again when it's on its way. You can also check your order status in your account.
Returns & refunds
What is your return policy?
If an item arrives damaged, faulty or incorrect, contact us within 7 days of delivery and we'll arrange a refund or replacement. Full details are in our Refund Policy.
What should I do if an item is damaged or missing?
Contact us within 7 days of delivery with your order number and, if possible, a photo of the item and its packaging. We'll look into it and put things right in line with our Refund Policy.
How long do refunds take?
Once a refund is approved, it's issued to your original payment method. How long it takes to appear depends on your bank or payment provider.
Products & your data
Where can I find allergen information?
Always check the ingredients and allergen information on the product packaging. You can read more on our Allergen Information page, or contact us before ordering if you have any questions.
What if an item is out of stock?
Items that are out of stock are marked on the product page and can't be added to your basket.
How do you use my personal data?
We handle your data in line with the UK GDPR and the Data Protection Act 2018. See our Privacy Policy and Cookie Policy for details.
Still have questions?
Our customer support team is available Mon–Sun, 9am–5pm.