Privacy policy

Privacy & Cookie Policy

Last updated: May 2025

Introduction

At Grofie, we are committed to protecting your privacy and handling your personal data responsibly. This policy explains what information we collect, how we use it, and the steps we take to keep it secure.

We collect and use personal information only in accordance with the UK Data Protection Act 1998 and applicable data protection legislation. All customer data is treated as strictly confidential. Grofie will not disclose your personal information to any third party, except where necessary to arrange the delivery of your orders.

What Data We Collect

When you use our website or services, we may collect the following information:

• Your name and title

• Address details, including door number, street, postcode and town/city

• Contact information, including your email address and phone number

• Demographic information such as postcode, preferences and interests

• Website usage and browsing data

• Information relevant to your enquiries

• Information relating to special offers and surveys

How We Use Your Data

Collecting this information helps us understand your needs and deliver a better experience. Specifically, we may use your data for the following purposes:

• To maintain our internal records

• To improve the products and services we offer

• To process and arrange delivery of your orders

• To respond to your specific enquiries and requests

• To personalise and customise your experience on our website

• To send you promotional emails about products, offers and services we think you may find relevant

• To contact you by post or telephone about relevant products, services and offers

• To conduct market research via email, telephone or post

What Are Cookies & How We Use Them

A cookie is a small file stored on your device when you visit our website. Cookies allow our site to recognise your device and remember your preferences as you browse different pages.

We use cookies to:

• Analyse web traffic through an analytics package, so we can improve the website’s structure, design and content

• Identify whether you are signed in to your Grofie account

• Test content on our website, for example, showing different content to different groups of visitors

• Store your preferences so we can present you with content that is more relevant and useful to you

• Recognise returning visitors and provide a more personalised experience

Please note that cookies do not give us access to your device or any personal information beyond what you choose to share with us.

Controlling Cookies

You can manage cookie settings through your web browser. If you prefer that our website does not store cookies on your device, you can configure your browser to refuse them. Please be aware that disabling cookies may affect the functionality of certain pages and services on our site.

Unless you change your browser settings to refuse cookies, our website will place cookies on your device when you visit. To find out more about cookies and how they work, visit allaboutcookies.org.

Security

Grofie takes the security of your personal information seriously. We have implemented strong physical and electronic safeguards to prevent unauthorised access or disclosure of your data. All personal data is handled in strict accordance with the Data Protection Act 1998.

We do not store, retain, or have access to your credit or debit card details at any time. Payment information is handled securely by our authorised payment processors.

Links to Other Websites

Our website may include links to third-party websites. Please note that we have no control over websites outside of our domain. If you submit personal information to any website that we link to, we are not responsible for the protection or privacy of that information.

We always recommend reading the privacy and data protection policy of any website you visit before submitting your personal information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch with us:

• Email: info@grofie.co.uk

• Phone: +44 7733 198038

• Post: Grofie, Suite RA01, 195–197 Wood Street, London, E17 3NU